Phishing “refers to the process where a targeted individual is contacted by email or telephone by someone posing as a legitimate institution to lure the individual into providing sensitive information such as banking information, credit card details, and passwords.” (Source: phishing.org)
How can you identify these calls as fraudulent?
When a caller claims to represent a specific company, ask for his or her name or employee number and call the company back using an independent and trusted source, like your billing statement or the phone book.
Do not call the number provided by the caller.
As a general rule, you should avoid providing personal or financial information over the phone, especially if you did not initiate the call.
Don’t be afraid to hang up if something doesn’t seem right. If it sounds ‘fishy’ it probably is.